Privacy Policy
Introduction and Data Controller
Winorama Casino, operated by Hermione Ltd., is committed to protecting the privacy and personal data of all registered users on the platform. This policy describes how we collect, use, store, and protect the personal information you provide during registration and when using our services. The operator adheres to international data protection standards and implements advanced security measures to ensure the confidentiality of your information.
Personal Data Collected
During registration and use of the platform, we collect various categories of personal data necessary for providing our services. This includes identification data (first name, last name, date of birth), contact data (email, phone, address), financial data (payment methods, transaction history), and technical data (IP address, device type, browser used). Data collection occurs solely for legitimate purposes and with your consent where required by applicable law.
Purposes of Processing
Personal data is processed for several specific and legitimate purposes. Providing gaming services requires identity and age verification. Processing financial transactions necessitates payment data for deposits and withdrawals. Fraud and anti-money laundering prevention mandates legally required KYC checks. Service communications inform you about account updates, bonuses, and promotions. Statistical analysis improves user experience and platform performance.
Legal Basis for Processing
The processing of personal data is based on various legal grounds depending on the specific purpose. The performance of the service contract justifies the processing necessary to provide the requested services. Legal obligations mandate data collection for anti-money laundering checks and regulatory compliance. The operator's legitimate interest allows for fraud prevention activities and service improvement. Your explicit consent authorises promotional communications and direct marketing.
Data Sharing
Winorama Casino may share personal data with selected third parties solely for the purposes described. Payment processors receive financial data necessary to process transactions. IT service providers access technical data for platform maintenance and support. Competent authorities obtain information when required by legal obligations. Identity verification partners process documents for KYC checks. We never sell or transfer personal data to third parties for unauthorised marketing purposes.
Data Security
We implement technical and organisational security measures to protect personal data from unauthorised access. 128-bit SSL encryption protects all data transmissions on the site. Servers are protected by advanced firewalls and intrusion detection systems. Access to data is limited to authorised personnel with secure credentials. Regular backups ensure data availability in case of incidents. Periodic audits verify the effectiveness of the implemented security measures.
Data Retention
Personal data is retained for as long as necessary for the purposes of processing. Active account data is kept for the entire duration of the contractual relationship. After account closure, we retain data for 5 years as required by anti-money laundering regulations. Financial transaction data is kept for 10 years for tax and accounting obligations. Marketing data is deleted immediately upon user deletion request.
Your Rights
Users can exercise several rights regarding their personal data at any time. The right to access allows you to obtain a copy of the processed data. The right to rectification allows for the correction of inaccurate or incomplete data. The right to erasure permits the removal of data that is no longer necessary. The right to restriction limits processing under certain circumstances. The right to data portability allows you to receive your data in a structured format. To exercise these rights, please contact privacy@winorama.casino.
Cookies and Tracking Technologies
The site uses cookies and similar technologies to enhance browsing experience and personalise content. Technical cookies are necessary for basic site functionality and do not require consent. Analytical cookies collect anonymous usage statistics to improve services. Marketing cookies allow for the personalisation of advertisements and promotions. You can manage cookie preferences from your browser settings at any time. Disabling some cookies may limit the functionalities available on the site.
Changes to This Policy
Winorama Casino reserves the right to modify this privacy policy at any time. Substantial changes will be communicated via email to registered users on the platform. The date of the last update is always indicated at the bottom of this policy. By continuing to use the services after changes, you accept the new terms. We recommend checking this page periodically for any updates. For questions or clarifications regarding privacy, please contact our dedicated team.
Privacy Contact Information
For any questions regarding the processing of personal data or to exercise your rights, you can contact our privacy team. Email: privacy@winorama.casino. Postal address: Hermione Ltd., based in Cyprus. We will respond to requests within 30 days of receipt as required by applicable law. For unresolved complaints, you can contact the competent supervisory authority in your country of residence.